Established 2018 Proudly Australian Owned

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FAQ

SHIPPING & DELIVERY

SHIPPING POLICY

WHERE WILL MY ORDER BE SHIPPED FROM?

HOW DO I TRACK MY ORDER?

HOW LONG WILL MY ORDER TAKE TO DELIVER?

WHAT ARE MY SHIPPING CHARGES?

I FORGOT TO UPDATE MY SHIPPING ADDRESS BEFORE I PLACED MY ORDER

CAN I HAVE MY ORDER DELIVERED TO MY WORK ADDRESS?

WHAT DO I DO IF AN ITEM IS MISSING FROM MY ORDER?

WHAT HAPPENS IF DELIVERY DOES NOT COME?

WHAT HAPPENS WITH NON-DELIVERY OR LOST PARCELS?

WHAT DO I DO IF I’VE RECEIVED AN INCORRECT, DAMAGED OR FAULTY ITEM IN MY ORDER?

RETURNS POLICY

WHAT IS SMITH N JONES' RETURNS POLICY?

RETURNS SHIPPING

ONLINE EXCHANGES & REFUNDS

DOES SMITH N JONES DO EXCHANGES?

I PURCHASED AN ITEM AT FULL PRICE AND NOW IT HAS GONE ON SALE, CAN I STILL GET A REFUND OR EXCHANGE?

CONTACT DETAILS

CONTACT DETAILS


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