The team at Smith n Jones aims to get your purchases to you as soon as possible at the most reasonable price. So, we have teamed up with the best in domestic and international shipping, Australia Post, Sendle, DHL, USPS, ePacket and Canada post.
Once you have placed an order with Smith n Jones you will receive a confirmation via email that we have received your order and will begin processing within business hours. Processing usually takes 2-3 business days, however if you order over the weekend or during a public holiday this may affect processing time. Please take this into consideration prior to making your order or contact us via firstname.lastname@example.org
All products that are stored in our Melbourne warehouse will use Australia Post and Sendle. Depending on your shipping preference (parcel post or express), and your location this will affect your delivery time.
|Next business day delivery|
Covers 80% of Australian business addresses, private addresses and Post Office Boxes.
Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres.
|Delivery in 2 or more business days after posting|| |
Covers all of Australia.
Metro - up to 2 business days
Country - up to 5 business days
Metro - up to 3-6 business days, depending on lodgement and destination points
Country - please click this link to see Australia post's delivery speed options.
Sendle, a 100% carbon neutral courier posts internationally and Australia wide. They are very competitively priced and their partners are Couriers Please and Fastway Couriers. They unfortunately do not post Parcel Lockers, PO BOX or ship express. Please see the table below for their domestic shipping estimates.
As Smith n Jones has several warehouses strategically located around the world holding different items, this may change which carriers you can select from, the delivery time and the postage price.
Products located in our Chinese warehouse will use ePacket which is free or International Express at a set price of $10. Please see a breakdown of our Chinese warehouse delivery time estimate:
ePacket 15 - 25 days:
ePacket can deliver to the U.S, Canada, Australia,Finland, Ireland, Norway, Sweden, Belgium, Denmark, Netherlands, Greece, New Zealand.
Netherlands Post and Singapore Post support worldwide delivery.
UK Express 6-10 days:
All packages ship to the UK will use UK Express by default, Not ePacket.
US Express 5-8 days:
US Express can only deliver to the U.S(Military base not included).
CA Express will take 7-9 days delivery time, Canada only.
Au Express will take 7-9 days delivery time, Australia only.
Our new designer brand range which is coming soon to Smith n Jones is located in our Italian Warehouse. Here you will find names such as Prada, Fendi and Dolche and Gabana just to name a few. Our Italian warehouse is partnered with DHL and closer to launch date we will update our policy with the relevant shipping estimates.
Duty & Tax Insurance
Each country has different rules concerning import duties and taxes. Often, there may not be a charge, but there is also the chance that upon arrival the customer will be charged duties/taxes; in which case the customer is responsible for the extra charges.
If you have any issue with your delivery please contact us via email email@example.com.
- Smith n Jones