With the ongoing situation around COVID-19, we wanted to share an update with you. These are uncertain times, but we are sure about one thing: putting the health and safety of our team and our customers first is key.
There have been and will be some unavoidable delays. I sincerely apologise for the inconvenience this causes you and thank you for your understanding.
Across the board, the logistics and delivery industry has never faced this situation before. In comments reported by AFR this week, Australia Post’s acting chief executive Rodney Boys warned that lockdowns, border restrictions, up to 500 staff in isolation and reported COVID cases are putting enormous pressure on supply chains and the transport of goods. Coupled with the exponential growth of online shopping and the resulting demand for deliveries, this is a challenge by any definition.
In an unprecedented move, Australia Post has announced they will suspend collecting parcels for 3 days from 7am Saturday in NSW, ACT and VIC in order to catch up on their backlog. This is an indication of how much stress the industry is facing to keep up with demand while managing delivery in a safe way with the added pressure of staff in isolation.
We apologize for any delays in getting your order to you. Production or shipping may be impacted by global issues beyond our control, and cause a bit of a wait.
We hope to maintain regular order shipments as best we can, and we appreciate your patience.