We hope everyone is staying safe during this time.
We advise that due to the overwhelming amount of orders and delays our staff are only able to monitor emails periodically. Its all hands on deck.
Customers that have placed orders between July 25 - August 24 are in transit and are on the way.
Customers who have placed orders from the 25 August, there are delays with getting items handed over to the post office due the backlog.
We are working with alternative courier companies to help ease the backlog. Rest assured your item will get to you.
If you have general questions about our service please check our answers in our FAQs.
If you require urgent help please call 1300 114 112 please leave a message with your order name, order number and a brief message and we will endeavour to call you back.
From the exhausted team at Smith n Jones