If you believe you have an item that is defective:
1. Please send an email to firstname.lastname@example.org to open up an investigation.
2. Post your item to our Head office in Melbourne.
3. Once received by Head Office, it will undergo physical investigation by our Returns Team who will contact you within 5 business days of the out come.
If you have any further questions, or would like to know the process of your investigation please contact Smith & Jones on 1300 114 112 or via the above email.
- Smith & Jones